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HR Services RepresentativeJob Description

This role is responsible for the administration surrounding a variety of foundational transactions and systems related to HR policies, practices and procedures across multiple skill/knowledge areas including the employee life cycle, compensation, benefits, leave administration, and general HR policy, procedure or program interpretation. This position is responsible for supporting employees and managers which requires knowledge of benefits, policies, procedures and systems. Typically will provide initial support services to employees and/or managers with a high degree of customer satisfaction, expertise, and timeliness. Operates under general supervision of the Supervisor HR Services Supply Chain with a matrix reporting relationship to the site HR Manager.

Job Description Summary:

Handle basic policy/procedure requests. Manage multiple diverse requests/questions received from HR, employees and managers regarding various HR policies, procedures, programs and systems by understanding and/or executing various processes and/or accessing various systems to obtain

needed information to provide solutions.

Records and tracks all customer contact in the company’s internal database as well as updates and maintains the knowledge base within the same internal database

Follows through to ensure that each case is fully resolved within the Service Level Agreement and in line with the HR Service Delivery experience principles

Perform Kronos administration. Provide basic Workforce Timekeeper support and administration to managers/supervisors (time card owners) to ensure accurate and timely time card submission.  Provide basic Workforce Absence Management support to time card’s owners surrounding relevant local absence polices to ensure accurate progressive disciplinary actions.  Manage/support local leave processes to ensure accurate leave tracking and accrual balances for employees.

Provide certain HRIS/Workday Administration. Ensure those transactions and activities HR is responsible for (i.e creating requisitions, hiring of certain employee types) are completed in an accurate, compliant and timely manner in Workday to ensure all employees are paid accurately and punctually and to ensure all other downstream systems are accurate.  Provide managers and employees basic support around manager self-service and employee self-service around the employee portal and Workday to facilitate the company's overall philosophy of employee self-sufficiency.

Administer operational and compliance reporting.  Execute custom and/or ad hoc operational and compliance reporting from various systems (Workday, Kronos etc) for appropriate stakeholders. Support and execute unemployment claims processing for hourly employees.  Support administration of hourly wage program.

Perform staffing/recruitment administration. Support local HR and/or hiring manager surrounding internal/external and hourly/salaried openings through activities such as posting jobs, scheduling interviews and related interview logistics, managing post-offer contingencies, Affirmative Action Plans and supporting/leading new hire orientation.

Perform program administration. Collaboratively work with other local functions to develop, lead and/or support localized programs to meet business priorities (i.e. Safety, People, Quality, Delivery, Cost) recognition programs and/or community involvement/events.

Job Specifications


2+ years in role providing broad HR support with policies and programs in a manufacturing environment preferred


Associate’s Degree in Business or related field required; Bachelor's Degree in Business or related field preferred


  • Strong communication and interpersonal skills
  • Exceptional customer service and data entry skills
  • Must be detail-oriented. Ability to handle multiple initiatives within a fast-paced environment.
  • Proactively able to manage multiple projects, prioritize and adapt to a changing business environment all with a focus on detail, finding solutions and getting results.
  • Able to work well with both individually and in a team-based environment.
  • Ability to deliver against key objectives and timelines.
  • Proficiency in Microsoft Suite (Word, Powerpoint, Excel, Outlook, Sharepoint, etc), Workday (or other HRIS Systems), Kronos Timekeeper/Absence Mgt/Leave modules preferred.
  • Ability to identify and implement process improvements across HR policies, programs and/or programs.

Working Conditions:

This position will participate in activities in both an office and manufacturing environment.